The Soyscents Guarantee

Every Soyscents products carries a 30 day money-back satisfaction guarantee.  If, within 30 days of your purchase date, you determine that the Soyscents product that you purchased does not meet your expectations, please contact us via phone or email and we will provide you with a return authorization number.  This number is required for all returns as it helps us to track your package to ensure that you receive the full credit.  We are unable to accept returns without this return authorization number.

When we receive your returned product we will promptly replace or process a refund, whichever you prefer.  If you choose a refund, we will issue a refund for the full purchase price (minus shipping and handling) to the original form of payment.  Refunds are processed within 48 hours of receipt of your product.  It may, however, take an addition 3-5 business days for your bank to issue the credit.